One Stop
Online Learning Management System for Stevedoring Industry
In 2005, Patrick, P&O Ports and other maritime organisations banded together to create 1–Stop: a single online Maritime Security Identification Card (MSIC) implementation procedure to service all their port facilities.
1–Stop's buisiness objective was to provide a secure online management system for the 40,000 odd personnel (employees, truck drivers, sub-contractors etc.) who need access to ports in Australia and New Zealand. These workers are now regulated by the MSIC. Workers can access the system from any computer whether at home, at the library or at work and can apply for the card electronically.
1-Stop needed to reach workers who traditionally did not use computers as part of their work tools and not make them feel ostracised. The system not only manages the application for a card but embeds the training required to understand and use the card.
The training had to go further than just covering the usage of the card and the rights that come with it. There were occupational health and safety ramifications as well because the MSIC card gives access to port locations across Australia.
In addition, to delivering training, the system ensures that Patrick and P&O Ports complied with new legislation and met their obligations with respect to safety in port areas (including protection from terrorism).
After an extensive search and rigorous selection process, 1.Stop selected Global Vision Media (GVM) to implement the training aspect of this system. GVM provided strategic advice as to the most effective ways to meet the learning and assessment requirements of the MISC card accreditation process. GVM spent significant time investigating how to keep the content accessible even where learners were not familiar with computers. We devised mechanisms to empower 1-Stop staff to update content.
For 1-Stop, the solution includes training management that is:
- easy to deploy and manage
- robust, consistent and flexible.
- Easy uncomplicated access for a user group where computers are not widespread
The final solution includes training content that is:
- easy to deploy
- simple to understand for a users where English is often the second language.
To date, 1.Stop has provided P&O Ports and Patrick with a means of sharing systems to communicate with common clients and regulatory bodies.
This has been achieved through a:
- common platform for industry to report and receive information to and from the stevedores
- reduction in the pressures associated with industry change currently relating to Australian Customs (CMR) and subsequent changes by other regulatory authorities.